Message to patients re appointments during Coronavirus (COVID-19) - Updated 23rd March 2020
Published: 23rd March 2020
23rd March 2020
In view of the Prime Minister's most recent announcements, we have taken further steps to protect our staff and patients and, with immediate effect, all consultations, at both Stratford-upon-Avon and Manchester, will now be carried out either online via video or via telephone.
Until further notice, patients should not attend either of our clinics in person, unless a special arrangement has been made with our clinical team because of a specific medical need.
For most women, blood tests can be delayed without changing their management in any way. We are working on ways to enable blood tests to be undertaken for women who need them, as a priority.
We are very aware that women will have an even greater need to access specialist medical advice and treatment to help with their menopause and perimenopause symptoms during this extremely difficult period. We have complete confidence that we can continue to provide the highest level of support to our patients in this way.
19th March 2020
Clearly this has been a very unsettled and difficult week for everyone. Above all I hope you are all keeping well and trying to be positive with so much uncertainty.
We have been working really hard so that we can provide the best care for all our patients.
We have made some changes that I'd like to tell you about:
- We are still offering video and phone consultations to women who are unable to come to the clinic and these have been working very well this week
- Due to the increase in orders for repeat prescriptions, we are now going to take a payment for the prescription from the card we have in our system, unless you inform us otherwise. This will enable the prescriptions to be sent promptly although we are asking you to allow four to five working days for them to be dispatched
- Due to the increased demand, we are limiting prescriptions to 3 months' quantity at present
- All correspondence about the clinic will now be sent by email rather than letters. Your confirmation regarding your appointments and also your clinic letter will be emailed to you and your GP (if you have given permission for us to contact your GP)
It is so important that we all keep well and positive during these unprecedented times.
I promise to update you fully as things change.
16th March 2020
As you know, the health and wellbeing of all our patients is our top priority and we want to reassure you of the diligence of our approach to Covid-19 virus.
We are closely monitoring the daily changing Government guidelines and following their instructions accordingly.
For those patients who are unable to visit us at the clinic, during the next few weeks we are offering video or telephone consultations as temporary alternatives. If you would like either of these instead of a face-to-face consultation, then please let the clinic staff know as soon as possible to make the necessary arrangements.
If you need a repeat prescription of any of your HRT please give us as much written warning as possible. This can also be ordered via our website.
Here's what we are doing to ensure we can protect you as much as possible:
- Upon arrival to the clinic our staff will let you know about our hygiene facilities
- Although we will always extend a warm welcome to all patients, for the time being this welcome will not be accompanied by a handshake
- We ask for your help in washing your hands thoroughly as often as possible
- We are cleaning and sanitising all touched surfaces regularly
- We want to help as much as we can and currently our cancellation policy stands at the usual 2 working day period, however if you do fall ill and need to cancel your appointment within the 2 working day period we will move your appointment to a more appropriate time in the interest of being more flexible during this period
- If you are not feeling well then please contact the clinic to arrange a video or telephone consultation
This is certainly not an easy time for anyone at the moment. It is a dynamic situation and will continue to evolve.
Newson Health Menopause and Wellbeing Centre was launched in 2018 by leading menopause specialist and GP, Dr Louise Newson. Created to help women receive the most appropriate, individualised and holistic treatment for their perimenopause and menopause, it has quickly become a centre of excellence, providing care to women of all ages, both via remote consultations and in-person at clinics in Stratford-upon-Avon, Warwickshire and Lymm, Cheshire.
A passionate and tireless campaigner for better menopause care for all women, Dr Newson has also founded the Menopause Doctor website, The Menopause Charity, the balance app, Newson Health Research and Education and written a best-selling Haynes Manual on Menopause.
The Menopause Doctor website is a free resource providing a huge amount of unbiased, evidence based information about the menopause and perimenopause for women and healthcare professionals. The site has been adopted by the Royal College of GPs (RCGP) as an official educational library for menopause. Visit www.menopausedoctor.co.uk.
The Menopause Charity was founded in 2020, with trustees including sustainable health expert Professor Matthew Cripps and media ambassadors Davina McCall, Lorraine Kelly, Liz Earle and Meg Mathews. The charity has many exciting plans to help women and their families and colleagues with the challenges caused by the menopause, including an educational website, professionally staffed helpline and fundraising for research activities. Visit www.themenopausecharity.org.
‘balance’ is a free app that was developed to enable women to track their symptoms, access personalised expert content, share stories and lots more. Get the balance app at www.balance-app.com.
Newson Health Research and Education is a not-for-profit organisation from which all profits are invested back into the business. A Confidence in Menopause educational platform has been developed specifically for healthcare professionals and can be found at https://www.fourteenfish.com/menopause/subscribe
The Haynes Manual on Menopause is a definitive guide to help women, their partners and families cut through the plethora of misinformation and take a straightforward look at menopause. Find out more at www.newsonhealth.co.uk/resources/menopause-manual.