Care Quality Commission inspection results announced

Published: 2nd December 2019

In September 2019, the CQC (Care Quality Commission) visited us here at Newson Health to inspect our facilities and services. We are delighted to announce the results!

The CQC is an independent regulator of all health services in England. Their role is to ensure that care provided by clinics, such as Newson Health, meets government standards of quality and safety. As the CQC is an independent body, patients can be assured that they will produce an unbiased report. This report looks at 5 main areas, these are:

  • Is the clinic safe?
  • Is the clinic effective?
  • Are we caring?
  • Are we responsive?
  • Is the service well led?

We are delighted to announce that after out inspection, the CQC found Newson Health Menopause and Wellbeing Centre to be 'Good' in all the above categories. You can read the full report here.

By registering with the CQC we can show our patients that we are being open and transparent and it will give you confidence that, when you visit Newson Health, you are visiting a safe and caring clinic. We always strive to offer our patients the best possible care to help them manage menopausal and perimenopausal symptoms. We worked hard to ensure that, when the CQC team visited us, we demonstrated that we put our patients’ needs first and that our goal is to make our clinic a welcoming, safe place for all women. 

We are thrilled to be able to share this report with you and we hope that it gives you a little insight into how we work here at Newson Health.


Newson Health Menopause and Wellbeing Centre was launched in 2018 by leading menopause specialist and GP, Dr Louise Newson. Created to help women receive the most appropriate, individualised and holistic treatment for their perimenopause and menopause, it has quickly become a centre of excellence, providing care to women of all ages, both via remote consultations and in-person at clinics in Stratford-upon-Avon, Warwickshire and Lymm, Cheshire.

A passionate and tireless campaigner for better menopause care for all women, Dr Newson has also founded the Menopause Doctor website, The Menopause Charity, the balance app, Newson Health Research and Education and written a best-selling Haynes Manual on Menopause.

The Menopause Doctor website is a free resource providing a huge amount of unbiased, evidence based information about the menopause and perimenopause for women and healthcare professionals. The site has been adopted by the Royal College of GPs (RCGP) as an official educational library for menopause. Visit www.menopausedoctor.co.uk.

The Menopause Charity was founded in 2020, with trustees including sustainable health expert Professor Matthew Cripps and media ambassadors Davina McCall, Lorraine Kelly, Liz Earle and Meg Mathews. The charity has many exciting plans to help women and their families and colleagues with the challenges caused by the menopause, including an educational website, professionally staffed helpline and fundraising for research activities. Visit www.themenopausecharity.org.

‘balance’ is a free app that was developed to enable women to track their symptoms, access personalised expert content, share stories and lots more. Get the balance app at www.balance-app.com.

Newson Health Research and Education is a not-for-profit organisation from which all profits are invested back into the business. A Confidence in Menopause educational platform has been developed specifically for healthcare professionals and can be found at https://www.fourteenfish.com/menopause/subscribe

The Haynes Manual on Menopause is a definitive guide to help women, their partners and families cut through the plethora of misinformation and take a straightforward look at menopause. Find out more at www.newsonhealth.co.uk/resources/menopause-manual.