Existing patients

We’re with you at each step of your journey to a brighter, healthier perimenopause and menopause

Repeat prescription

From your first appointment

Once you have your first consultation at Newson Health, we are here for your ongoing needs and concerns. Whether you attend in-person or the virtual service, our friendly team can advise you throughout and are always on hand to answer questions or arrange a blood test.

1/2 Be Ready

Before your first follow-up

1/2 Be Ready

Before your first follow-up

Keep logging your symptoms in the balance app

Consider the benefits of testosterone replacement, read more here

Make note of any questions that you need to discuss with your clinician

Complete the menopause symptoms questionnaire so the clinician can compare your score


After your first follow up

Existing patient services


Book a follow up appointment

Arrange a routine follow up appointment, book a one-off appointment to discuss concerns or changes, and contact us for a yearly review.

Book an appointment

Repeat prescriptions

Running low? Fill in our simple prescription request form and your treatment can be delivered to your door.

Prescription request

Blood tests

While not necessary for a diagnosis, your doctor may request certain blood tests to help guide treatment or understand more about your health.

Blood test prices

Existing patient FAQs

How do I contact the clinic with any queries I have following my appointment?

It is usually preferable to email rather than phone with any questions you may have following your appointment. Please complete the online form here. If you would like to speak to one of our clinicians in between your scheduled appointments for some clinical advice, then please call us on 01789 595004 and our team can book you a 10 minute advice phone call with a pharmacist or nurse (£50)

How do I receive the results of any blood tests I have?

All our blood testing is done by Nationwide Pathology. As soon as your results are available they will be reviewed and commented on by one of our clinicians. You will then receive an email asking you to log onto the system so that you will be able to access your results and also the clinician's comments.

How long does it take for HRT to work?

Women really vary with how they respond once they start HRT. Some women find they feel better quickly whereas for other women it can take three months to feel the full effects. It is worth persevering with any treatment you are given for three months before deciding how it suits you.

Some women do develop breast tenderness initially which often settles. Some women do experience some bleeding which usually settles within the first few months.

If you are still experiencing symptoms after three months then it may be that the dose or type of HRT needs to be changed.

How often will I need to be seen?

The majority of women are seen again around three months after their initial appointment and their clinician will advise when to have any further follow ups. To obtain a prescription from us you will need to be seen annually. You will need to have an appointment every 2 years to remain as an existing patient. If you have not been seen in over 2 years you will be booked in as a new patient at the cost of a new appointment.

Is it normal to be bloated on HRT?

Some types of progestogens can lead to some bloating and lower abdominal discomfort. This usually settles within a few months. If you have symptoms that worsen or any symptoms you are concerned about then you should either contact us or your GP.

Is it normal to bleed on HRT?

It is very common for women to have irregular and even sometimes heavy bleeding when they start HRT or when they increase the dose of oestrogen in the HRT. This can take 3 to 6 months to settle.

If you have bleeding that worsens or does not improve after this time, then you should contact us at the clinic or your GP as further investigations may be necessary.

Is it normal to have sore breasts on HRT?

Some women experience breast tenderness when they start taking HRT. This can be due to either the oestrogen or progesterone and usually settles with time. It can take a few months to settle completely.

What correspondence will I receive from the clinic after my appointment?

The clinician will email you a letter, outlining what was said during the consultation, usually within 7-10 days. Your GP will also be emailed a copy of this letter, unless you have said you prefer for your GP not to be contacted.

You will also receive your blood results as an email with a comment from your clinician explaining what the results mean. This usually comes at a different time to your letter.

Where is my HRT prescription dispensed?

We work with the company CloudRx (a licensed Pharmacy GPhc number 9011284) to dispense and dispatch medication on our behalf. Following your video or phone consultation during which your medicine has been prescribed, CloudRx will contact you by email or text to take payment for the medication before it is posted to you.

Patients visiting us in the clinic will usually have their prescriptions dispensed from the clinic. Repeat prescriptions should be requested through the website and will be dispensed by Cloud Rx.

Request a repeat prescription.

Go to the full list of FAQs if you can’t see what you’re looking for here.

Contact us

Before contacting us, have you read our FAQs, your query might be answered there?



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    Applying HRT Videos

    How to apply Testosterone Cream

    A short video to help you use your Androfeme cream.

    How to apply Oestrogel

    Not sure how to apply your gel? Watch Dr Rebecca Lewis’ demonstration in this short video.

    How to apply HRT Patches

    Need some advice on patches? Watch this short film for all you need to know about using patches.

    How to apply Oestrogen Spray

    Watch our own Dr Rebecca Lewis demonstrate how to use the oestrogen spray.

    Price List

    We reserve the right to change any of our advertised prices without prior notice. Prices for further necessary investigations available on request.



    Initial Menopause Consultation

    Doctor Led


    Nurse Led


    Pharmacist Led


    Follow-up Menopause Consultation

    Doctor Led


    Nurse Led


    Pharmacist Led


    Additional Charges

    Private Prescription Fee


    Annual Prescription Membership


    Advisory call with a nurse or pharmacist


    In-Clinic Services

    DEXA Bone Scan


    Body Composition Scan


    Combined DEXA Bone and Body Composition Scan


    Mirena Coil Fitting


    Ultrasound Scans


    Blood Tests


    Additional Services

    Initial Nutrition Consultation


    Follow up Nutrition Consultation



    Prices on request