Your clinician will issue a repeat prescription at your follow up/annual review appointment, which enables you to order medication directly from the pharmacy as and when you need it until your next review is due.
If you have had a review within the last 12 months and your clinician issued a repeat dispensing prescription, please contact the relevant pharmacy. You will find which pharmacy (CloudRx or Smartway) to contact in communications from us:
CloudRx
Email: pharmacy@cloudrx.co.uk
Phone: email only
Smartway
Email: info@smartwaypharmacy.co.uk
Phone: 0208 545 7731
In exceptional circumstances where you need to order a prescription in between appointments, please contact the Newson Health Team on 01789 595004 or email them at info@newsonhealth.co.uk. We will respond to emails within 72 hours, therefore if your request is urgent, please call us.
If you are due to have a review and blood test, this can be booked at the same time.
We can only prescribe enough HRT to last until your next review appointment. If you are overdue a review, we will do our best to make sure treatment is not interrupted by issuing a maximum one month of HRT or the smallest pack size depending on the date of your last review.
We are unable to issue repeat prescriptions unless you have an annual review as a minimum.
Charges
There is a £37 fee charged by Newson Health for every prescription written. This charge covers the clinician creating the prescription, which is a legal document.
Privacy Policy
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Prescriptions are usually sent electronically to CloudRx, or Smartway our partner pharmacies. They will contact you to arrange payment and dispatch your medication.
At Newson Health, a £37 fee is charged for each private prescription issued. This fee covers the cost of the doctor preparing and signing the prescription, which is a legal document for which the prescribing doctor is responsible.
If, during a follow-up appointment, your prescription is placed on repeat, you may opt to pay a one-off fee of £70. This covers the duration of the repeat prescription, typically 12 months, excluding the cost of your HRT, which is charged separately. The £70 fee is non-refundable, paid upfront, and applies to your standard or any other prescribed medication from Newson Health during this period.
Please note that medication itself is charged separately and will be provided by the dispensing pharmacist, such as CloudRx or Smartway.
You can request repeat prescriptions online or during a consultation. To continue receiving prescriptions, an annual consultation is required.
If you lose your medication or need it while on holiday, contact us immediately. We will arrange for a replacement prescription to be sent to your current location if possible. One-off prescriptions can also be provided if necessary.
Yes, you can change your prescription delivery address by contacting our clinic or the pharmacy directly to update your details.
At your initial consultation with us, you may be prescribed HRT. This will then be reviewed during your follow-up appointment. If suitable, the prescription is usually placed on repeat and sent to the pharmacy, where it will be held until your next annual review.
You can order your HRT directly from the pharmacy whenever you need it. If you decide not to use the prescription—for example, if your NHS GP is able to prescribe HRT for you—the pharmacy will not charge you for it.
Please contact the Newson Health team and they will offer you the earliest appointment. Where necessary a maximum of one month’s HRT will be issued to ensure your treatment is not interrupted.
