New patients

Ready to take control of your menopause?

Your steps to a happier, healthier you

To make the most of your appointments and time with your specialist, we ask for some information beforehand and offer useful and personalised advice and suggestions throughout every step of your journey with us.


Before your initial consultation


Before your initial consultation

When you confirm your appointment use the link inside your booking confirmation email to complete the short medical history questionnaire

Ahead of your appointment you'll receive an email to complete our menopause symptoms questionnaire - you MUST complete this before your appointment

Be sure to download the balance app so you can monitor your symptoms and join the online community

2/4 Be Informed

After your initial consultation

2/4 Be Informed

After your initial consultation

Track your symptoms using the balance app

Read your clinic letter that will be emailed to you a few days after your appointment

Know the likely side effects from starting HRT, read more here

Manage your dose within the range specified in your clinic letter


Before your first follow-up


Before your first follow-up

Keep logging your symptoms in the balance app

Consider the benefits of testosterone replacement, read more here

Make a note of any questions that you need to discuss with your clinician

Complete the menopause symptoms questionnaire so the clinician can compare to your first score


After your first follow-up

Price list

We reserve the right to change any of our advertised prices without prior notice. Prices for further necessary investigations available on request.


We now offer a payment plan designed to support women in need of treatment but would prefer to spread the cost. There’s no interest charged and we debit payments automatically to make things easy for you. For more information call our team or click here.


We now employ over 100 doctors, nurse and pharmacist menopause experts which means that there’s now no need for new patients to join a waiting list and they’re guaranteed to be offered a virtual appointment usually within 2 weeks of contacting us.



Initial menopause consultation

Doctor led


Nurse led


Pharmacist led


Key worker discount


Testosterone quick start 


Follow-up menopause consultation

Doctor led


Nurse led


Pharmacist led


Additional charges

Private prescription fee


Annual prescription membership


Advisory call with a nurse or pharmacist


In-clinic services

DEXA bone scan


Body composition scan


Combined DEXA bone and body composition scan


Coil fitting – with coil provided


Coil fitting – patient supplies coil


Coil removal


Ultrasound scans


Blood tests


New patient FAQs

How do I book a consultation?

To book a new or follow up consultation, please visit our book appointment page.

Can I have a telephone or video consultation?

We offer telephone and video consultations as well as face to face appointments in our clinic in Stratford-Upon-Avon, Bournemouth, Southampton and London. Telephone and video consultations are charged at the same price as face-to-face consultations.

We are unfortunately unable to offer telephone or video consultations to patients living or visiting from overseas due to restrictions in our insurance . All our overseas patients must be seen in our clinic in the UK for their initial appointment. This does not apply to those from the US or Canada who cannot register with us as a patient.

Do I need a referral letter from my GP?

You do not need a GP or another doctor’s referral letter to be seen in our clinic. The majority of women self-refer and do not need a letter.

If you have any blood test results or letters from previous relevant medical consultations, then it is useful to bring copies of these with you when you attend for your appointment or email or complete the online form here ahead of your appointment.

Do you prescribe bioidentical HRT?

The safest types of HRT are “body identical hormones” which means that they are the same structure as the hormones you naturally produce in your body. These hormones are also sometimes referred to as “regulated bioidentical HRT”.

There are some types of hormones given in private clinics called “compounded bioidentical hormones”. These are completely different to body identical hormones – they are not regulated and are not subject to any quality control. They are custom made hormones in combination doses or preparations that are not routinely available on a standard prescription.

There is no good quality evidence to support the use of these hormones and they are not recommended.  In addition, they have not been subjected to the same tests of safety, efficacy, or dosing consistency as the type of HRT that requires a prescription, including body identical hormones. We do not ever give women compounded bioidentical HRT.

Learn about Body Identical Hormones

Do you prescribe testosterone?

Testosterone is an important hormone for many women as well as for men. Many women find that using testosterone can improve their libido as well as their mood, energy and concentration. There is not currently a licensed preparation of testosterone available for women in the UK.

In this clinic we usually prescribe testosterone as a cream called AndroFeme which is a regulated preparation for women which is actually now licensed for women in Australia. This is the safest way of women receiving testosterone. Women who need testosterone can have a private prescription from one of the clinicians in our clinic.

Learn about Testosterone

Do you see patients from overseas?

We are able to see patients who reside outside the United Kingdom, Channel Islands or the Isle of Man following a first appointment but the first appointment must be face-to-face in one of our clinics. This doesn’t currently apply to residents of the US and Canada. All follow-up consultations can be held virtually in the country you resided in, but all medication will need to be sent to a UK postal address, this includes PO Box addresses. For more information or if you have any queries, please contact a member of our team on 01789 595004.

How can I obtain more information about the menopause?

We cannot give individualised advice to women unless they are seen as patients in our clinic. However, you can find a wide range of unbiased and evidence-based information on our balance website.

You can also visit the Menopause Charity website and download the Balance app.

How long does a consultation last?

Your first consultation can last up to 45 minutes, with follow-up consultations lasting up to 25 minutes. This usually provides sufficient time for women to explain their situation and be given individual, specialist advice and choices regarding their treatment, including HRT.

How long does it take for HRT to work?

Women really vary with how they respond once they start HRT. Some women find they feel better quickly whereas for other women it can take three months to feel the full effects. It is worth persevering with any treatment you are given for three months before deciding how it suits you.

Some women do develop breast tenderness initially which often settles. Some women do experience some bleeding which usually settles within the first few months.

If you are still experiencing symptoms after three months then it may be that the dose or type of HRT needs to be changed.

How much does a consultation cost?

How much will the HRT medication cost?

Women who are likely to benefit from taking HRT are usually given a private prescription for the first few months. The majority of women subsequently receive the HRT (other than the testosterone) from their GPs on an NHS prescription. Some women continue to have HRT as a private prescription from us.

Costs for a month's supply of HRT will vary depending on the type of medication prescribed. After your appointment, if your clinician has prescribed for you, you can speak to one of the team about the cost of your HRT.

In addition, a prescription dispensing fee of £37 will be charged for each prescription, regardless of the number of items on the prescription.

How often will I need to be seen?

The majority of women are seen again around three months after their initial appointment and their clinician will advise when to have any further follow ups. To obtain a prescription from us you will need to be seen annually. You will need to have an appointment every 2 years to remain as an existing patient. If you have not been seen in over 2 years you will be booked in as a new patient at the cost of a new appointment.

I am still having periods - can I still be seen in the menopause clinic?

The menopause occurs one year after a woman’s last menstrual period. Many women experience perimenopausal symptoms for several years before their periods stop. If you are experiencing perimenopausal symptoms which are having a negative impact on the quality of your life, then it is likely you will benefit by being given individualised advice and treatment from one of the clinicians in our clinic.

What qualifications do the doctors and nurses have?

All the clinicians working in the clinic have been trained as GPs, nurses or pharmacists and have a particular interest in the menopause. See all our clinicians and their qualifications here.

If your NHS GP or nurse works with us here at the clinic, you will not be able to book an appointment to see them privately. We will be happy to offer you an appointment with one of our other clinicians.

Will I be given HRT?

Although the majority of women usually benefit from taking a type of Hormone Replacement Therapy, this is only one part of treatment for the menopause. Some women choose not to take HRT or cannot take HRT due to medical reasons and so there are alternative treatments available. These will be discussed on an individual basis.

Learn about HRT.

Will my medical insurance cover the cost of my consultation?

Treatment for the menopause is not covered by private medical insurance but it is always a good idea to check with your insurance company.

Can I have a coil inserted in the clinic?

We are pleased to offer coil fittings by an experienced, fully-trained doctor at our Stratford-upon-Avon clinic. We offer both hormonal and copper coil fittings.

Find out more.

What is a DEXA scan and how do I book one?

We offer DEXA bone density scans here at Newson Health. During the perimenopause and menopause women are at a greater risk of developing osteoporosis (weak bones), this is due to falling levels of oestrogen which helps to protect bone strength. A DEXA scan is a simple safe scan which a uses a low dose X-rays to see how dense (or strong) your bones are.

To book a scan call 01789 595004 or complete our online form here

Click here for consultations and scan fees.

Does the clinic have wheelchair access?

All our clinics have different wheelchair accessibility. If you have any additional requirements, please let us know in advance by calling us on 01789 595004 and we will do our utmost to accommodate your needs. 

  • Stratford upon Avon - clinic rooms are located on the first floor which are accessible via a staircase
  • Bournemouth - clinic rooms are located on the lower ground floor which are accessible via a staircase
  • Chester - Chester Wellness Centre - clinic rooms are located on the first floor which are accessible via a staircase or lift
  • Harrogate - Chester Wellness Centre - clinic rooms are located on the first floor which are accessible via a staircase or lift
  • London - Wimpole Street - clinic rooms are located on the ground and lower ground floors which are accessible via a staircase or lift
  • London - South Molton Street - clinic rooms are located on the second floor which are accessible via a staircase
  • London - Portpool Lane - clinic rooms are located on the ground floor which are accessible via a staircase to enter the clinic
  • Manchester - Alderley Edge Medical Centre - clinic rooms are located on the second floor which are accessible via a staircase or lift
  • Manchester (Altrincham) - Diagnostic Healthcare - clinic rooms are located on the ground floor
  • Southampton - clinic rooms are located on the first floor which are accessible via a staircase or lift

Where can I park?

For the Stratford-upon-Avon clinic the nearest street parking is Chestnut Walk CV37 6HG. Up to two hours and is a 2-minute walk from Winton House. Additional car parks are on Rother Street, CV37 6JP. 24 hours a 7-minute walk to Winton House. The largest car park is Bridgeway Multi Storey, CV37 6YX. 24 hours a 14 minute walk to Winton House. Please visit the Stratford-upon-Avon Town Council website for information regarding other car parks in the area.

The nearest train station is at Stratford-upon-Avon Train Station. However, Warwick Parkway Train Station is often more convenient as trains are more frequent. This is around a 15-20 minute taxi ride away.

For the Bournemouth clinic there is free car parking on Poole Road outside the clinic, but it is limited to 1 hour. The nearest paid car parks are Milburn Road Car Park (directly behind the clinic), and Landseer Road Car Park, which is approximately 3 minutes’ walk away. Marks & Spencer also have a car park (approximately 5 minutes’ walk) and will refund the £1 charge for an hour, if you spend £5 in store. Alumhurst Road Car Park (approximately 8 minutes’ walk) is also nearby.

The nearest train station is Branksome station. However, Bournemouth station is often more convenient as trains are more frequent. This is around a 10-minute taxi ride away.

For Southampton clinic there is free car parking outside the surgery. The nearest train station is Fareham station, which is a 15-minute car journey from the surgery.

For the London clinic we do not have a private car park. The nearest public car parks are NCP London Harley Street and Q-Park Harley Street.

The nearest train stations are Marylebone Station and Paddington Station. The nearest tube stations are Bond Street Tube Station and Oxford Circus Tube Station.

For the Chester clinic there is free on-site parking. The nearest train station is Chester station, which is a 20-minute car journey from Chester Wellness Centre.

For  the Harrogate clinic there is free on-site parking. The nearest train station is Harrogate station which is an 8-minute car journey from The Harlow.

For the Manchester Alderley Edge Medical Centre there are parking spaces available for patients in the Medical Centre car park, but this can be very busy at times. Alternatively, there is free street parking available on neighbouring streets with bays for 30mins and others for 2 hours. There is also unrestricted parking on Heyes Lane and Davey Lane which is less than a 5-minute walk from the clinic. The nearest train station is Alderley Edge, which is a 5-minute walk from the clinic.

For the Manchester (Altrincham) Diagnostic Healthcare clinic there is free parking for patients outside of the clinic. The nearest train station is Altrincham station which is a 4-minute car journey or a 20 minute walk from Diagnostic Healthcare.

Consent to treatment

Newson Health clinicians obtain informed consent and ensure their patients have all the relevant information regarding any proposed treatment, including HRT, through a shared decision-making framework, via in-person consultations, hard copy and digital literature, as well as the free ‘balance’ app.  Anyone with questions or concerns regarding their treatment is encouraged to contact their clinician. Patient consent can be verbal, written or non-verbal. You may find it helpful to refer to the published NHS guidance on consent for further information in this regard – see

Why are some patients prescribed higher doses of oestrogen than others?

Newson Health Menopause and Wellbeing Centre was founded in 2018 to help women receive treatment for their menopausal and perimenopausal symptoms.  Many women come to our clinic because they have been refused help on the NHS and/or because the type of HRT they are receiving is insufficient to alleviate their symptoms.

At Newson Health, our patients are central to all treatment decisions. We usually start our patients with the minimal effective doses of hormones, then assess scope for any changes based on clinical response and patients’ views.

We follow NICE menopause guidelines, adhere to the General Medical Council’s decision making and consent guidelines, and NICE shared decision-making guidelines [1-3].

Read more here.

How do I prepare for my blood test?

To find out how to prepare for your blood test, please read this document: Advice to patients before hormone blood tests
Go to full FAQs